Privacy & data protection
How we safeguard your information
We collect and use personal data to connect people with relief, advocacy, and volunteer opportunities. This policy explains what we collect, how we use it, and the choices available to you.
Transparency first
We explain what we collect, why we collect it, and how it benefits the people we serve.
Respect for your choices
You decide how we communicate with you, and you can update or withdraw consent at any time.
Data with a purpose
We only keep information as long as it serves a clear program, compliance, or safety purpose.
Data we collect
We collect the minimum information needed to stay in touch, deliver programs safely, and meet our obligations to donors, partners, and the communities we serve.
Contact details
Name, email address, phone number, mailing address, and preferred language for communications.
Engagement data
Donation history, event participation, volunteer sign-ups, and survey responses you provide.
Technical signals
IP address, browser type, device information, and basic analytics to improve site reliability.
Program information
Details you share when requesting assistance or partnering with us to tailor support responsibly.
How we use your data
We only process personal data when we have a clear reason to do so and a lawful basis such as consent, legitimate interest in running our programs, or compliance with legal requirements.
- Coordinate outreach, volunteer opportunities, and program eligibility discussions
- Process donations, send receipts, and maintain required financial records
- Share updates on impact, urgent needs, and ways to get involved (opt-out anytime)
- Improve site performance, security, and accessibility for visitors
- Meet legal, audit, and safeguarding obligations for the communities we serve
Sharing & third parties
We do not sell your data. We may share information with trusted service providers (such as payment processors or email platforms) who help us operate this site and our programs. They are bound by confidentiality and data protection agreements.
If required by law or to protect the safety of individuals, we may disclose limited information to authorities following due process.
Your rights
You are in control of your data. Contact us to exercise any of these rights and we will respond promptly, subject to verification and legal requirements.
Cookies & preferences
We use essential cookies to keep the site running and analytics to understand visitor activity. You can adjust browser settings to block cookies, though some features may not function as intended.
Retention
We retain personal data only for as long as necessary to fulfill the purpose it was collected for, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.
Security commitments
We apply industry-standard safeguards, limit access to authorized team members, and review our practices regularly. If a data incident ever affects you, we will notify you and relevant authorities as required.
Questions or requests?
Reach out if you want to access, update, or delete your information, or if you have any concerns about how we handle data.